REFUND POLICY

MANAGEDCARE REFUND POLICY

 

If the Customer wish to:

i. Make a cancellation and request for refund due to emergency;
ii. Make a cancellation and request for refund due to unavailability of service delivery by Service Providers;
iii. Reschedule and make modifications of the confirmed service session;
iv. Report a dispute;
v. Give a feedback of unsatisfactory service;

Refund

i. There is no refund provided after 14 days from the date of purchase of Services, Packages and Products.
ii. There will be 20% administration fee charge from the service price applied.
iii. Mileage charge and consumable are not refundable.
iv. There is no refund provided for cancellations made less than 24 hours from the date of the Appointment by the Customer.
v. If the Service Professional requests to cancel or modify the Appointment with less than 24 hours’ notice without any valid reason, the Customer will be compensated by the Service Professional with One (1) additional session to replace that session.
vi. If the Service Professionals becomes unavailable due to an emergency, an alternative Service Professional to be arranged with best effort. If no suitable substitute is available for the scheduled appointment date and time, the Customer’s appointment will be rescheduled, and the Customer has the option to request for a Service Professional of their choice.
vii. Refund made to the Customer for any cancellations or refund request, subject to terms and conditions. The default refund period for a successful refund is 30 days.

Rescheduling and Modification

i. Customer may reschedule a booked Service to a different date and time no less than 24 hours from the date of the Appointment.
ii. Customer may be allowed to modify the terms of the Appointment such as its nature of the service, location, and Service Professional no less than 24 hours from the date of the Appointment.