MANAGEDCARE DELIVERY POLICY
Section 1: About Managedcare Sdn Bhd and its Directory of Services
1.1 Managedcare Sdn Bhd (the "Company") is in the business of coordinating a variety of healthcare and long-term care services as well as the administration of these services to achieve optimum value in terms of quality and affordability.
1.2 The Company may receive requests to provide recommendations to its customers and potential customers for healthcare-related services and independent 3rd party Service Providers that the customers may need. For the provision and facilitation of such recommendations and referrals, the Company manages a Directory of Services called "The MaC List".
1.3 The information provided on healthcare services and packages on its website and promotional materials is solely for general information and does not constitute a medical diagnosis.
1.4 The Company is not liable if any person in respect of the information or its use, including any inaccuracies, misrepresentations, error or omission in, or any decision made in reliance on the information.
Section 2: Service delivery
2.1 The Company with its best endeavours reasonably ensures that the Service Providers and Service professionals are all reasonable skill, care, and diligence in carrying out the services to the customers in accordance with the best industry practices.
2.2 All fees applicable for the services rendered are solely the responsibility of the customer. Notwithstanding any administration services which the Company may be provided to the customer, including administering payment to the service provider, the Company shall be under no obligation to make any payment until and unless the Company is in receipt of the necessary funds.
2.3 In the event of any complaints:
i. The Customer should submit it in writing to , providing details information about the nature of the complaint, relevant parties involved, and any supporting documentation within 1 working day.
ii. Upon receipt of a complaint, the Company will acknowledge receipt within 1 working day and taking into consideration the complexity of the complaint.
iii. The findings and proposed remedy will be communicated to the complainant in writing as soon as possible.
Section 3: Appointment Scheduling
3.1 Any appointment booking will be handled by The Company's Customer Service, by calling or WhatsApp to Managedcare Careline number at +6010 213 5023
3.2 All appointments are to be made at least 3 days before the date of the services. The Company’s Customer Service will confirm the appointment date in writing (email or WhatsApp)
3.2 Any cancellation or modification of the scheduled appointment should be made should be more than 24 hours notice before the date of the service request. If cancellation or modification of the scheduled appointment less that 24 hours notice, the service will be forfeited and subject to the terms and conditions of the respective services. The Company reserves the right, at its sole and absolute discretion, to make exceptions.
3.3 For appointments scheduled at the designated Centre, customers are advised to arrive at least 15 minutes prior to their scheduled appointment time. This allows ample time for any required paperwork or check-in procedures.